❓ Troubleshooting Upload Issues with Smartphone-Captured Documents

Question:

I took a photo of my document using my smartphone directly in the SpeedVisa document upload section, but I couldn't upload it. What should I do?

Answer:

Taking photos directly in the document upload section and uploading them should generally work seamlessly. However, some smartphone models might experience difficulties with this feature, especially when trying to use the upload button immediately after capturing the photo.

 

Recommended Solution:

• Pre-Capture Photos: Instead of taking a photo directly through the SpeedVisa upload interface, first take the photo using your smartphone's camera app.
• Upload Pre-Captured Photos: After taking the photo, go to the document upload section in SpeedVisa and select the photo file from your device’s gallery or photo app. You should then be able to upload the photo without any issues.

Additional Tips:

• Check File Compatibility: Ensure that the photo format (e.g., JPEG, PNG) is supported by SpeedVisa.
• Image Clarity: Make sure the document is well-lit and the photo is clear to avoid any delays in processing.