❓ What to Do If You Can't Press the Submit Button for Files?

Question:

I uploaded a file in the certificate section but cannot press the blue button to submit documents. What should I do?

Answer:

If you're unable to activate the submit button after uploading a file, please try the following steps to resolve the issue:

Step-by-Step Troubleshooting:

1. Refresh Your Screen:

   • How to Refresh: Tap the refresh icon, typically shown as a circular arrow. Refer to the screenshot below where the refresh icon is circled in red.
     • (Imagine a screenshot here showing the refresh icon.)

1. Attempt to Submit Again:

   • Action: After refreshing, try tapping the submit button once more to see if the issue is resolved.

Common Cause of This Issue:

• Backward Navigation Errors: We've noticed that problems often occur if you use your browser's backward navigation function (like swiping to go back to the previous screen) instead of using the service's designated "back" button. This can disrupt the session and affect button functionality.

Ongoing Improvements:

• Service Updates: We are aware of this issue and are actively working to improve the service to prevent such problems in the future.

Apology for the Inconvenience:

We apologize for any inconvenience this may have caused and appreciate your patience as we work to enhance the reliability of our platform.

This revision simplifies the language, provides clearer instructions, and acknowledges the issue while informing the user about ongoing efforts to improve the service, making it more accessible and informative for students.