✅ How to Get Support

Introduction

Need help using SpeedVisa? We offer two convenient ways to get the support you need. Whether you prefer self-help options or direct assistance, here’s how you can access our support services.

 

Available Support Options

1. Check the Help Page:

• Access Information: Visit the SpeedVisa Help Page to explore a wide range of articles that can answer many of your questions.
  • Link: SpeedVisa Help Page

2. Use the Help Chat:

• How to Access: Look for the 💬 chat icon in the lower right corner of your screen to start a conversation with our support team.
• Availability:
  • Hours: Monday through Friday, 10:00 AM to 5:00 PM (Japan Standard Time)
  • Closed: Saturdays, Sundays, and Japanese National Holidays
• Languages Supported: English and Japanese

Tips for Efficient Support:

• Prepare Your Questions: To help us assist you faster, please have details about your issue ready when contacting support.
• Check Help Articles First: Often, the fastest way to get an answer is to check our help articles, which cover a wide range of topics and common issues.