❓ What to Do When I Can't Press the Submit Button?

Question:

What should I do if I can't press the submit button?

Answer:

There are two possible scenarios why you might not be able to press the submit button. Here's what you can do in each case:

1. Not All Checkmarks are Green:

• Issue: The submit button will remain inactive until all sections are completed, indicated by green checkmarks.
• Solution:
  • Check for Incomplete Sections: Review each section for any gray checkmarks, as shown in the example image below. These indicate incomplete fields.
  • Complete the Fields: Tap on the sections with gray checkmarks, fill in any missing information, save your changes, and check if the checkmarks turn green.

2. All Checkmarks are Green, but the Submit Button is Still Inactive:

• Troubleshooting Steps:
  • Refresh the Page: Sometimes, refreshing your screen can resolve minor glitches that prevent the button from becoming active.
  • Contact Support: If refreshing does not work, please use the help chat feature located at the bottom right of your screen to contact us for further assistance.

Conclusion:

Following these steps should help resolve any issues with the submit button. If problems persist, don’t hesitate to reach out for support through our dedicated channels.